After working in the restoration business for 15 years I can say I’ve just about seen it all. And it has been a interesting 15 years. But one of the frustrating things for me is seeing people being taken advantage of by shady people who claim to know what they are doing when it comes to restoring someones home. Usually the biggest purchase they have ever made. And just like with a lot of other things you get what you pay for.A guy who got a truck mounted extractor might be able to clean carpet but it does NOT mean he has the knowledge and certifications to properly dry your home out after a water loss. And what does a homeowner get when a home is not dried out properly? A higher reconstruction bill, or maybe more damages to structural items or even personal property, or how about a denied claim for not mitigating correctly, or mold/mildew growth, or any combination of the above. And I get it. I’ve been through a loss myself. It has been know to freak some homeowners out but take a minute, take a deep breath, and get a little information. Make a few phone calls. Turn the water off first while you are doing this, of course! Call your insurance agent, see who they recommend. Ask your insurance company who their vendor is(Their vendor will be vetted and they will be licensed, insured, bonded, and have a good reputation). Ask friends, family, or neighbors who they recommend. Then make the call. And don’t be afraid to ask the company questions. Any reputable company will be more than willing to answer questions and put your mind at ease. Find out how long they’ve been in business, are their technicians certified, what they’re BBB rating is, how long it will take for them to respond to your loss, and are all of their insurances and certifications are up to date.It does pay to take these steps because the list of what happens when a home is not dried out properly just adds dollars for the homeowner and the insurance company. It is your right and duty to get the right company in your home. You want someone you can trust in your home with your family. When there is a loss on your home these professionals will see and have access to areas and things that not even your family has access to most times. They have to be someone you can trust. So just make sure they are.
